Troubleshooting & FAQ

Quick answers to common questions. (This section is being expanded per module.)

Login & access

I can't log in. Check the email/password; if MFA is on, use the 6‑digit code from your authenticator app. Still stuck — use Forgot password on the login page.

I don't see a module. Access is by role. Ask an admin to grant it in Settings → Users → Roles & Permissions. Some modules are also gated by your plan.

Stock & inventory

Available quantity looks wrong. Available = on hand − committed (reserved for orders). Open the item's Stock Activity to see every movement.

An item won't appear on an order. Make sure it's Active and, if you filter by location, that it has stock there. You can also type a free‑text line for one‑offs.

Sales & finance

My invoice has no IRN. e‑Invoice must be set up (Settings → Tax & Compliance → e‑Invoice setup) and the customer must have a valid GSTIN.

A posted voucher is wrong. Posted vouchers are immutable by design — reverse or amend them (never delete), which keeps a clean audit trail.

Data‑correction philosophy

Raya favours reverse/amend over delete so history is always intact. If something looks off, look for the reversing action rather than deleting the record.

:::info More coming Per‑module troubleshooting (Inventory, Sales, Procurement, Finance, Performance) is being ported from the internal handbook. :::