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Notifications

Raya keeps everyone informed in real time and lets each person choose how much they hear about — and when.

Channels​

ChannelHow it's delivered
In‑portalThe bell icon shows an unread badge and updates within seconds, no refresh needed.
EmailBranded HTML email to the user's registered address.
WhatsAppVia the WhatsApp Business API, where configured for the company — including invoices and reports sent as PDF documents.

Per‑module preferences​

Each user tunes their own alerts under avatar → My Notifications:

  • Channels per category — for example Sales: Email + Portal; Inventory: Portal only. Categories span Sales, Procurement, Operations, Inventory, Marketing, Finance and System events.
  • Mute — turn off specific event types you never want to see.
  • Digest vs. real‑time — for high‑volume events, opt for a periodic summary instead of one message each.

Quiet hours​

Set quiet hours to suppress external notifications (email and WhatsApp) during off‑hours — say 9 PM to 8 AM. In‑portal alerts still collect quietly on the bell, so nothing is lost.

Reading notifications​

  • The bell shows a count of unread items; click it to open the panel, newest first, with unread items in bold.
  • Click a notification to jump straight to the related record — an order, lead or work order.
  • Mark all as read clears the badge.

Admin routing​

Admins set company‑wide defaults under Settings → Notifications: which roles receive which categories, the email from‑name and reply‑to, and the WhatsApp message templates (each must be pre‑approved by Meta before it can be used).